Privacy Policy

We value the trust you place in us when sharing your personal details for your custom orders.

Last Updated: 9/18/2026

Information We Collect

To fulfill your order, you must provide us with certain information (which you authorized to provide), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering.

Custom Order Data: For personalized items, we also collect and store the specific text, dates, names, or images you provide for engraving or embroidery. This data is strictly used for production purposes.

Why We Need Your Information

We rely on a number of legal bases to collect, use, and share your information, including:

  • Service Fulfillment: To provide our services, such as fulfilling your order, settling disputes, or providing customer support.
  • Customization: To design and manufacture your personalized item accurately.
  • Compliance: To comply with legal obligations, such as retaining information about your purchases if required by tax law.

Information Sharing & Third Parties

We share your personal information for very limited reasons and in limited circumstances, as follows:

  • Service Providers: We engage certain trusted third parties to perform functions and provide services to our shop, such as delivery companies. We will share your personal information with these third parties, but only to the extent necessary to perform these services.
  • Business Transfers: If we sell or merge our business, we may disclose your information as part of that transaction, only to the extent permitted by law.

Note: We do NOT sell your personal data or your custom designs to other parties for marketing purposes.

Data Retention

We retain your personal information only for as long as necessary to provide you with our services and as described in our Privacy Policy. However, we may also be required to retain this information to comply with legal and regulatory obligations, to resolve disputes, and to enforce our agreements. We generally keep your data for the following time period: 4 years.

Your Rights

You may have the right to access and receive a copy of the personal information we hold about you by contacting us using the contact information below. You may also have rights to change, restrict our use of, or delete your personal information. Absent exceptional circumstances (like where we are required to store data for legal reasons), we will generally delete your personal information upon request.

For purposes of EU data protection law, I, Golden Spirit Crafts, am the data controller of your personal information. If you have any questions or concerns, you may contact us at support@goldenspiritcrafts.com.