Refund & Return Policy
Our commitment to quality means we stand behind every custom piece we create.
Last Updated: 9/18/2026
Custom Order Return Policy
Because every custom item is permanently engraved or embroidered with your specific details, we cannot accept returns or exchanges due to change of mind, incorrect size ordered, or spelling errors made by the customer. All sales on personalized goods are final.
Defective or Damaged Items
If we made a mistake, we will fix it. We offer a full replacement or refund if:
- The item arrived broken or damaged.
- The customization details do not match the order you submitted (e.g., we spelled your name wrong).
- The product has a manufacturing defect (e.g., hole in garment, loose handle).
How to Report a Quality Issue
To receive a replacement, please follow these steps within 3 days of delivery:
- Take clear photos of the defect and the packaging if damaged.
- Email us at support@goldenspiritcrafts.com with your order number and photos.
- Describe the issue clearly.
We will review your claim within 1-2 business days. If approved, we will ship a replacement immediately at no cost to you. You generally do not need to return the defective custom item.
Non-Custom Item Returns
For generic, non-personalized items (e.g., blank apparel, standard home decor), we accept returns within 30 days of purchase.
Items must be unused, unwashed, and in original packaging. You are responsible for return shipping costs. Once received and inspected, a refund will be issued to your original payment method minus original shipping charges.
Questions about a return? Contact our team at support@goldenspiritcrafts.com